FAQs
Below is a collection of our most Frequently Asked Questions. The questions are broken down into categories for easier browsing. If you do not find the answer you are looking for, or have input regarding our FAQ section, please contact us, as we are constantly making changes to improve our FAQ database.
Ordering
How long does it take to get my graphics?
Graphics will usually take 5-6 business days, which includes production and shipping time. However delivery time may vary due to location in Australia.
Do you have graphics for my bike? I don’t see my model listed on your website?
We cater to all manufacturers and models, so give us an email or phone call and we will organise graphics for your bike.
Is ordering through your website secure?
Yes. All transactions on our site are secured by Secure Socket Layer (SSL) encryption. SSL encrypts the transmissions from our ecommerce servers as well as your computer.
What payment options are available?
We accept Visa, MasterCard, Afterpay and PayPal.
Is my credit card charged immediately?
Yes your card is charged automatically when you submit your order to us.
Can I order a custom design, if I tell you what I want?
Yes we do custom designs. Please see our Custom page for full details on ordering custom products.
What is the lead-time for custom designs?
You will receive a proof within 1 business day, once artwork is approved regular production and shipping time exists.
Can you make me a kit with Red Bull, Rockstar Energy or Monster Energy on it?
Unfortunately we are not able to print Energy Drink logos due to copyright restrictions, we can however print most other industry logos, Thor, Dunlop, etc.
I wrecked one of my number plates (Or any other graphic part), can I just order the one part to be re-printed?
Yes you can re-order separate parts. Just email us with the name you put the order through under, and the Year/Make/Model bike it is for. Then just specify which part it was you need replaced, ie the Left Hand Side Number Plate.
I have an enduro model bike, but I have the MX front plate instead of the headlight. Can I order the MX front plate instead of the headlight?
Yes you can. When ordering your backgrounds, select your bike model. Then just write in the comments section of the order that you have an MX front plate instead of the headlight. Ensure that you specify the Year/Make/Model that your MX front plate is from.
Shipping
What are your shipping fees?
We offer a flat shipping fee of $15.00 for all orders within Australia. An express shipping option is also available. See our Shipping Policy page for more details.
Can you guarantee a delivery date?
While we always try our best to get all orders out in a timely manner, we cannot guarantee a delivery date. Please be realistic when ordering, and allow plenty of time to have your graphics before your race.
What is the status of my order?
You can track the progress of your order at any time by going to our Order Status page and entering your order number and email address. You will be able to see your order details, view invoices, see when your graphics have been designed/printed and when they have been dispatched.
Can I track my order once it has shipped?
Yes. You will receive an email once your order has been dispatched. This will include a tracking number and a link to the carriers website so you can track your parcel.
What countries do you ship to?
We ship worldwide!
Do you ship to PO Box addresses?
Yes we do, any PO boxes Australia wide can be provided as delivery address.
Cancelations/Refunds
Can you guarantee a delivery date?
Our custom products may not be returned for refund or exchange under any circumstances unless such product is defective. Please see our Sales & Refunds page for full details.
Miscellaneous
Can you tell me the best way to install my graphics?
Yes. All our graphics come with full step-by-step installation instructions. If you require further assistance, please contact us and we can give you further advice.
Do you sell plastics?
Yes we do sell plastics. We offer plastics kits, you can order them throughout our online store.
Do you offer a fitting service?
We do not currently offer a fitting service. Our plastics are shipped directly to you.
Do you sell jersey prints?
Yes we do, you can view and order these through our online store. They will be shipped to you with full installation instructions.
Can you do a back plate for my armour?
Yes, we can do your name and race number on a generic sized graphic. They are around 190mm H x 190mm W. The cost is $39.00 plus shipping.
Do you have stock/off the shelf graphics for my bike?
No, we make graphics to order, so we do not actually stock any graphics. You can order customised graphics through our website.
Do you offer rider sponsorship?
Yes we do. Contact us for futher information.
Why should I register an account at MX INK?
Registering an account on our website will mean you won’t have to re-enter your Billing or Shipping information, so you can check out faster. You can store multiple Billing/Shipping addresses. You will have a full history of all your previous orders with MX INK. You can also update your account details at any time.
